Returns/Refunds + Important Info
RETURNS + REFUNDS
There is a 30-day return policy, which means you have 30 days counting from the day you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and, if applicable, in its original packaging.
Please note: We do not cover the shipping costs of returns. The cost of the return shipping label will be deducted from your refund.
Items sent back without first requesting a return will not be accepted. Please contact at engbergstudio@gmail.com to request a return.
Damages: If your order for any reason arrive damaged, please contact us right away at engbergstudio@gmail.com along with the following photos.
- Clear pictures of the product(s) that have been damaged
- Photos of the front and back of the package (we must be able to see all corners of the package)
- Possibly damaged corners.
- Pictures of the internal protection.
- A legible image of the shipping label.
SHIPPING
Delivery time in Denmark + within the EU is 2-4 business days
Delivery time to North America is 3-5 business days
When you have placed a order, you'll receive a order confirmation, and once your print has been sent from production, you'll receive a tracking number.
CONTACT
engbergstudio@gmail.com